Privacy Policy

Last updated: March 08, 2023

General

Zenet Technology Pte. Ltd. and its operating groups, subsidiaries, and affiliates (Zenet, we, or us) are the Data Controllers of the personal data that you provide to us or that we receive. Zenet is registered in Singapore with company UEN 202202371M. Zenet is committed to protecting and respecting your privacy. This notice sets out the basis on which any personal data we collect from you, or that you provide us, will be processed by us.

We pay great attention to securing the data you provided to us. Our privacy policy is based on the Singapore Personal Data Protection Act (PDPA) Directives established by the Personal Data Protection Commission (PDPC) and the General Data Protection Regulation (GDPR) of the European Union. The purposes for which we collect your personal data are: improvement of our service, communication with visitors to this site, newsletters, user data processing for the purpose of online sales, presenting the information requested by the user, providing services associated with the website’s specialization, and for other actions listed below.

If you do not agree with this privacy policy, you cannot use the services of Zenet. In this case you should avoid visiting our website.

Personal data storage and processing

We collect and process your personal data only with your willing consent. Collection and processing of your personal information is carried out in accordance with the laws of the European Union and the Singapore.

The information about you we may collect, hold and process is set out below:

name
contact details such as an address, email and telephone number
company name
other relevant information you may choose to share

If you are a Zenet client, we need to collect and use information about you, or individuals at your organisation, in the course of providing you with our services.

Zenet will also in accordance with data protection laws store information relating to previous dealings with us.

We collect a limited amount of data from the users of our website which we use to help us to improve your experience when using our website and to help us manage the services we provide. This includes information such as how you use our website, the most popular referrers and website responsiveness. You can read more about this in our Cookies Policy.

We also receive personal information from customers that are used by Zenet. The personal information Zenet receives in this business to business transaction is used for the limited purpose of providing our services and is subject to the data protections principles.

Data storage, alteration, and removal

The user, who has provided to Zenet with their personal data, has the right for their alteration and removal, as well as the right to recall the agreement to data processing. Time, during which your personal data will be stored is: commercial and taxing data storage time.

If personal information we hold about you is not accurate, out of date or incomplete, you have a right to have the data rectified, updated or completed.

In certain circumstances, you have the right to request that personal information we hold about you is erased and there are no other legal grounds on which we may process the information.

All of the personal data we hold about you will be processed consistent with PDPA and EU data protection legislation. We take all reasonable steps to ensure that your personal data is processed securely and prevent unauthorised access to, and misuse of your personal data.

You have the right at any time to ask us for a copy of the personal information about you that we hold. Where we have good reason, and if the GDPR permits, we can refuse your request for a copy of your personal information, or certain elements of the request. If we refuse your request or any element of it, we will provide you with our reasons for doing so.

We will require evidence of your identity before we are able to act on your request.

For any data request, you can contact the administration on: privacy@zenettech.com.

Where We Obtain Your Information

There are two main ways in which we collect client data:

Directly from you e.g. by email, phone call, website contact forms, WhatsApp, etc.
From third parties such as online search engines, LinkedIn, networking, etc.

Processing of personal data by other services

This website uses third-party online services, which perform data collecting, independent from us. Such services include: Google Analytics, Google AdSense. Data collected by these services may be provided to other services within those organizations. They can use the data for advertising personalization of their own advertising network. You can learn about user agreements of those organizations on their websites. You can also refuse their collection of your personal data. For example, Google Analytics Opt-out Browser Add-on. We do not pass any personal data to other organizations or services, which are not listed in this privacy policy. As an exception, the collected data may be provided on a lawful request of state authorities, that are authorized to request such information.

Data Sharing

Unless you specify otherwise, we may share your information with any of our group companies and associated third parties such as our service providers where we feel this will help us to provide you with the best possible service and we have the appropriate processing agreement in place.

Trusted Third Parties

We will also share your personal information with third parties who perform functions on our behalf and provide services:

professional advisors
Zenet partnerships
data analytics providers
IT consultants carrying out testing and development work on our business technology systems

We require minimum standards of confidentiality and data protection from such third parties. To the extent that any personal information is provided to third parties outside the EEA, or who will access the information from outside the EEA, we will ensure that approved safeguards are in place, such as the approved Model Clauses or the EU/US Privacy Shield.

Cookies processing

Please visit our Cookies Policy to know more information.

Links to other websites

Our website may contain links to other websites, which are not under our control. We are not responsible for the content of these websites. We recommend you familiarize yourself with the privacy policy of every website that you visit, if such policy exists.

Children’s personal information

If you are a parent or a legal guardian of an underage child, and you know that the child has provided us with their personal information without your consent, please contact us on: privacy@zenettech.com. It is forbidden to enter personal data of underage users without the agreement of parents or lawful guardians.

Changes to our Privacy Notice

From time to time, our website may update our privacy policy. Any changes we make to our privacy notice in the future will be posted on this page. Please check back frequently to see any updates or changes to our privacy notice. We are monitoring any changes in legislation, which is related to personal data in European Union and Singapore. If you have entered any of your personal data on our website, we will inform you about the changes in our privacy policy. If your personal data, and more specifically, your contact information was entered incorrectly, we will not be able to contact you.

Concerns

If you have a concern about the way we are collecting or using your personal data, you should raise your concern with us in the first instance or directly to Information Commissioners Office at:

Contact

Please address any questions, comments, and requests regarding our data processing practices to privacy@zenettech.com.